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Erie Insurance received the highest numerical score for the auto insurance shopping experience in the proprietary J.D. Power and Associates 2009-2010
Insurance Shopping StudiesSM, and the 2008 Insurance New Buyer StudySM. 2010 based on 6,394 total responses, measuring 20 providers and
measuring the opinions of consumers shopping for a new auto insurance policy. Proprietary study results are based on experiences and perceptions of
members surveyed in February-March 2010. Your experiences may vary.
jdpower.com



What Does This Mean for You?
For years, ERIE has been helping people make decisions about their insurance needs.  If you’re
looking for an insurance Agent and a company that you can rely on, here’s what ERIE can offer
you:
Professionalism - As licensed insurance professionals, ERIE Agents not only know the
industry lingo but they also can advise you about the coverage options to meet your auto, home,
business and life insurance needs. Their experience and knowledge will help you select the best
coverage to protect all the things that matter to you the most.
Financial strength – You want to select an insurance company that is financially sound.
Independent rating agencies offer insight on the numbers. Here are two examples of how ERIE
stacks up:
•Rated A+ Superior by A.M. Best. Best's financial strength ratings are recognized worldwide as the
benchmark for assessing an insurance company’s financial stability. In 2009, only 10 percent of
the ratings handed out by A.M. Best are superior or better.
•Named one of “Ward’s 50® Top Performers” in 2009, based on financial performance.
•Ranked No. 484 on the 2010 FORTUNE 500 list of the largest American companies based on total
revenue.
Service – In addition to explaining coverage options, ERIE will advise you on ways to prevent
damage and theft from happening in the first place. But when the unexpected happens, ERIE will
be there to help. Emergency claims representatives are available 24-hours a day.
Experience - Our independent ERIE Agents are part of a team that has more than 80 years of
industry experience. ERIE started in 1925 as a Pennsylvania auto insurer that’s grown into a multi-
line insurer serving 11 states and the District of Columbia.
3703 N. Main Street
Suite 211
Rockford, IL 61103

Phone: 815-636-0071
Fax: 815-636-0072
Highest in Customer Satisfaction with Auto Insurance Shopping Experience, Three Years in a Row
May 26, 2010 - For the third consecutive year, Erie Insurance ranks the highest in customer satisfaction among auto insurance new buyers, according to
a
nationwide study by J.D. Power and Associates.

What Does That Mean?
The global marketing information services company asked thousands of people this spring about their experience shopping for auto insurance with
ERIE and other leading insurance carriers.

Erie Insurance received the highest customer satisfaction index score of 886 based on a 1,000-point scale (see chart), surpassing the industry
average of 851, in the J.D. Power and Associates 2010 Insurance Shopping StudySM.
Shaver Insurance Agency
An Independent Agency Representing Erie Insurance
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